Return of a purchase
You can request the return of an order for any reason within 14 days of delivery of your order.
For Italy the return is free and at our expense and is made by express courier.
For any other country, the return is charged to the customer.
Return of a Funtasia purchase
Returns with change in size and / or color for the Funtasia brand are charged to the customer (6.00 Euro by booking the return with our DHL service or charged to the customer with another service).
The return with refund is not authorized for the Funtasia brand as it is the sale of a product for charity.
Before requesting a return, we ask you to read the following conditions and make sure you can comply with them.
The items must be intact, with all tags and / or guarantee seals still attached and complete with any accessories (eg dust bag) and / or special packaging. Incomplete, used or damaged items will not be accepted.
The footwear must be returned without marks and in their original undamaged packaging as & eacute; integral part of the product.
Socks and swimwear must be returned with hygienic protective labels and in unopened packaging.
Swimwear must be tried on wearing your own undergarment. We do not accept any returns that have been worn or dirty.
Items modified after purchase (for example tailoring changes) cannot be returned.
Returns can only be shipped from the country where the order was delivered.
We reserve the right to refuse unauthorized returns or returns that do not comply with our return conditions. The goods will then be returned to the sender at the original shipping address. In the event that we decide in a totally exceptional way to accept a non-compliant return, we also reserve the right to withhold part of the refundable amount in order to cover any administrative costs and / or restocking of missing parts.
Since we cannot authorize or accept returns that do not meet these conditions, if you have any doubts or questions, do not hesitate to contact us by email at email@example.com or by phone at +39 0172 431781.
The first return is free. The customer can choose to use another delivery service, in this case the costs will be borne by the customer and we will not be responsible for any loss or damage to the item.